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Key Communications

Communicating with the Infusion Site

Many infusion sites have established their own communication protocols and/or instructions when accepting patients for therapy with REMICADE®. Infusion sites commonly request the following information, typically via fax or mail:

  1. General Patient Information
    • Patient demographics and photocopy of insurance card
    • Patient diagnosis and history (if any) of previous therapy with REMICADE®
      • Pre-medication instructions, as necessary
      • Infusion reaction instructions
    • Patient clinical information: History and Physical (H&P)
      • Date and results of last TB test (or request for infusion site to perform new TB test)
  2. Instructions for Therapy with REMICADE®
    • Rx for REMICADE®, including dosage (mg/kg) and appropriate number of 100mg vials to be infused
    • Infusion interval
  3. Communication Preferences
    • Format: how would you like to receive feedback about your patient’s infusion experience? (for example: mail, fax, phone call, etc.)
    • Frequency: how frequently would you like to receive this feedback?
    • Other: are there patient questionnaires/assessments you would like us to administer? (for example: IBDQ, HAQ, satisfaction survey, etc.)
  4. Insurance Information
    • Determine responsibility for verification of benefits
    • Co-pay requirements
  5. Follow-up Communication

Patient insurance prequalification or insurance verification is provided as a service by Lash Group under contract for Centocor Ortho Biotech Inc. In this regard, Lash Group assists healthcare professionals in the determination of whether treatment could be covered by the applicable third-party payer based on coverage guidelines provided by the payer and patient information provided by the healthcare provider under appropriate authorization following the provider's exclusive determination of medical necessity. This reimbursement support service has no independent value to providers apart from the product and is included within the cost of the product.

Importantly, insurance verification is the ultimate responsibility of the provider. Third-party reimbursement is affected by many factors. Therefore, Lash Group and Centocor Ortho Biotech make no representation or guarantee that full or partial insurance reimbursement or any other payment will be available. This information is provided as an information service only. While Lash Group tries to provide correct information, it and Centocor Ortho Biotech make no representations or warranties, expressed or implied, as to the accuracy of the information. In no event shall Lash Group or Centocor Ortho Biotech or its employees or agents be liable for any damages resulting from or relating to the services. All providers and other users of this information agree that use of this service is at their own risk.

This website offers the user the opportunity to locate and contact an infusion site of care. Inclusion of centers in this database is based on opt-in approval by authorized personnel for those sites listed. This database is compiled for informational purposes only. No fees have been or will be received in exchange for participation in this database.

Inclusion of centers in this database does not represent an endorsement, referral or recommendation from Centocor Ortho Biotech, Inc. Moreover, the infusion sites of care participating in this search feature do not necessarily endorse the use of REMICADE®.

Centocor Ortho Biotech makes no representations as to whether any of the infusion sites of care participating in this search feature are covered by particular healthcare plans or insurers, if at all.

Users of this website are solely responsible for communications and interactions with any of the listed facilities or physician offices, and any information users send them is not governed by our Legal Notice and Privacy Policy. Users are responsible for compliance with state and federal laws regulating physician referrals, such as anti-kickback laws, the Stark law, or state professional practice restrictions.

© Centocor Ortho Biotech Inc. 2010
This site is published by Centocor Ortho Biotech Inc., which is solely responsible for its content.
It is intended for healthcare professionals in the U.S.


Last Updated: October 26, 2009